Impact on Leadership Capabilities

T he term emotional intelligence (EI) has been advanced to describe the set of personal attributes that enhance social and professional relationships. As developed by Goleman and Mayer et al, the elements of EI encompass the full range of interactions between individuals and society, including self-awareness, social awareness, self-regulation, and relationship management (Figure). Of these, the key constituents of EI are self-assessment and empathy. Most psychologists believe that EI is not static but is a set of skills that can be learned with commitment and behavioral modeling.